Get Support
How can we help?
Our team is here to help with orders, AutoShip and anything else about Hyro. Email us at [email protected] or send us a message through our contact page and we will get back to you as soon as we can.
Frequently asked questions
Do you offer free shipping?
Yes. Shipping is free on your first AutoShip order and on one-time orders of US$50 or more.
How does AutoShip save me money?
You get 50% off plus a free welcome kit with your first AutoShip order, then 20% off ongoing.
Can I skip, pause or cancel my AutoShip?
Skip, pause or cancel with ease. Log in to your account to skip a delivery, pause, or change your flavors or delivery frequency at any time. AutoShip has a 10-day minimum period after your first order, then you can cancel in your account. Need to cancel sooner? Contact our support team at [email protected] and we'll help.
What if Hyro is not for me?
Your first order is covered by our 30-day money-back guarantee. Email [email protected] within 30 days of receiving your order and we will help you with a return or refund.
Where is my order?
Your shipping confirmation email has a tracking link. If you cannot find it or your order seems delayed, email us with your order number and we will look into it.