FAQS

Our first-time customer offer gives you 50% off your first order so you can try Hyro for half price when you select AutoShip.

Essentially, you're getting a 2 for 1 deal on your first order. After that, when you stay subscribed to 2 or more pouches, you’ll unlock 20% off all future pouch orders plus free shipping, along with free gifts in order 3 (Water Bottle worth $35) and order 5 (Variety Pack worth $49.95).

After your first 50% off order, your ongoing subscription gives you 20% off all pouch purchases plus free shipping when you’re subscribed to 2 or more pouches — automatically applied, no code needed.

If you’ve been charged, it means your scheduled subscription order has been processed. Hyro subscriptions are set to auto-ship so you never run dry — you can pause or skip at anytime and free to cancel AutoShip anytime after 14 days from your first order being placed. This ensure we can fulfil, ship and you trial our product.

Yes — the offer is available only to new customers who join Hyro AutoShip.

You’ll receive 50% off your first order, followed by 20% off all future pouch orders plus free shipping when subscribed to 2 or more, along with free gifts as you continue.

No code needed just be sure to select the AutoShip 50% Off option when selecting your first order.

You can cancel after 14 days this allows us to fulfil, send and you to trial Hyro. If you cancel, you’ll lose access to member pricing, the ongoing 20% discount, free shipping, and free gift rewards that come with AutoShip. Most members stick around because it’s better value, more convenient, and keeps hydration effortless.

The first-time customer offer is only for new Hyro customers who haven’t ordered before. If you’ve ordered previously, you’re not eligible to receive the offer. Any customers found trying to take unfair advantage of the new customers promotion will be restricted from future orders.

Absolutely. Even with the offer active, you can swap flavours, adjust delivery frequency, or pause your subscription anytime from your account.

We like to reward consistency — so your Hyro subscription comes with a couple of perks along the way:

Order 3: You’ll get a free Hyro water bottle (worth $35) automatically added to your order.

Order 5: You’ll score a free Variety Pack (worth $49.95) to mix things up.

These gifts are our way of saying thanks for sticking with us. If your subscription is cancelled before the qualifying order ships, you’ll miss out on that reward — so keep your hydration streak going to claim the free gifts.

We are happy to assist with instructions on how to cancel your subscription.

1. Login into your account: https://drinkhyro.com/a/account/login
   
2. Click [Subscriptions]
   
3. Locate your subscription and click [Manage]
   
4. Click [Cancel Subscription].
   

Proceed to complete the steps to successfully cancel your subscription.

Note: New customers will need to wait 14 days before cancelling their new subscription in order for it to be fulfilled and processed.

To apply a promo or discount code:

• Proceed to checkout and enter your code in the 'Discount Code' field.
• Click 'Apply' to see your new total before finalising your order.
• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please login using the below link to send us a message immediately after placing your order.

We offer fast and free shipping for orders over $79 within Australia.

Yes, we do offer express shipping for domestic orders only for $9.95.

Please keep in mind that the order processing can take up to 24 hours (business days only), but under normal circumstances if an order is placed before 3PM Monday-Friday, it will be processed and sent out same day.

Australian Post Express Post Est. Timings

1-2 business days (NSW)

1-3 business days (QLD, VIC, SA, PERTH METRO)

For eligible Aus Post Delivery Postcodes click here

Delivery times vary depending on the destination and the shipping method selected.

Please keep in mind that the order processing can take up to 24 hours (business days only), but under normal circumstances if an order is placed before 3PM Monday-Friday, it will be processed and sent out same day.

We are shipping Hyro from Sydney so keep that in mind.

• Standard Delivery: Typically arrives within 2-5 business days (Metro vs Regional)
• Express Delivery: Typically arrives within 1-3 business days. (Metro vs Regional)

For eligible Aus Post Delivery Postcodes click here

We try our best to accommodate shipping address changes. However, if your order has already been fulfilled, it may be sent to the original shipping address provided. In such cases, we recommend that you try to pick up the parcel from the initial delivery address if possible.

We also update your shipping information for future orders to prevent any reoccurrences. To make up for any inconvenience, we might include a complimentary item in your next order.

Please make sure to check and update your shipping address when necessary. You can log in using the button below to begin changing the address.

Once your refund request has been received and processed, you will be notified via email when the refund has been issued.

Please allow 5 business days for the refund to reflect in your account. You can log in using the button below to begin the refund process.

If you've paid for Express shipping but your order was dispatched via standard shipping, our team will work swiftly to refund the amount paid for the Express service. We apologise for any inconvenience caused by shipping delays and assure you that we value the timely delivery of your products. We strive to provide accurate shipping services as per your request.

Each Hyro pouch contains 15 sachets, giving you plenty of hydration support to get you through your week with ease.

Hyro Electrolyte Formula:

Sodium: 500mg

Potassium: 250mg

Magnesium: 100mg

Vitamin C: 45mg

Ingredients: Mineral Salts (Sodium Chloride, Magnesium Citrate, Potassium Chloride), Acidity Regulator (Citric Acid), Natural Flavours, Natural Sweeteners (Steviol Glycosides), Natural Colours, Vitamin C (Ascorbic Acid).

The formulation of Hyro with its specific blend of electrolytes is supported by scientific research related to hydration, electrolyte balance, and recovery in athletes and active individuals.

Hyro also prides itself on being sugar-free and composed of only natural ingredients, aligning with the recommendations for maintaining optimal health and performance.

Electrolytes in Hyro

• 500mg SODIUM

Sodium is the primary electrolyte lost through sweat during exercise, and its loss can significantly impact fluid balance, muscle function, and overall performance.

The amount of 500 mg is chosen to effectively replenish sodium lost during average to intense physical activities without overwhelming the body's systems. This dosage helps to prevent hyponatremia (a condition of too low sodium concentration in the blood) and supports the absorption of fluids to maintain hydration.

The American College of Sports Medicine highlights the importance of sodium in fluid replacement to enhance palatability and stimulate thirst, encouraging adequate fluid intake (Sawka et al., 2007).

• POTASSIUM 250mg

Potassium works in concert with sodium to help regulate fluid balance within the cells and is crucial for normal muscle and nerve function.

The 250 mg dosage helps replace potassium lost through sweat and supports the proper functioning of cells and organs during and after exercise. This amount contributes to preventing muscle cramps and supports heart function, which is vital for endurance and recovery.

• MAGNESIUM 100mg

Magnesium is involved in over 300 enzyme reactions, including those involved in energy production, muscle function, and protein synthesis.

The 100 mg dosage is selected to aid in replenishing magnesium lost through sweat and supporting recovery processes such as muscle relaxation and reducing inflammation. While not replacing all daily magnesium needs, this amount in the context of a hydration mix can help mitigate the acute losses associated with exercise, contributing to better muscle function and reducing the risk of cramping.

Hyro uses mineral salts, specifically Sodium Chloride, Magnesium Citrate, and Potassium Chloride, to support hydration and electrolyte balance.

Hyro uses Steviol Glycosides, a natural sweetener derived from the Stevia plant. The natural flavors and colors are sourced from ingredients like red radish extract.

As a performance dietitian and advisor involved with Hyro, my position is that the extremely small quantities of maltodextrin used in our flavour system are nutritionally negligible and included solely for functional stability.

Maltodextrin is a plant-derived carbohydrate widely used in natural flavours to keep them stable, free flowing and easily soluble. The evidence shows that very small doses under one gram have no meaningful impact on glycaemic response, energy intake or metabolic markers in the general population.

Each Hyro sachet contains less than one gram of maltodextrin, contributing fewer than three calories, which is well below thresholds shown to influence blood glucose or interfere with low carbohydrate or intermittent fasting approaches for most individuals. At these trace levels, Hyro’s sugar free claim is accurate under FSANZ standards.

My assessment is based on the functional role maltodextrin plays in the stability and delivery of natural flavours, the dose used, and the current scientific literature on carbohydrate metabolism at minimal levels.

Please note this commentary reflects general evidence and should not be interpreted as personalised nutrition advice. Individuals with therapeutic requirements such as strict ketogenic diets, diabetes management or tightly controlled carbohydrate intake should seek guidance from their own health or medical professional.

- Jessica Spendlove, Hyro's Performance Dietitian

We appreciate your interest in offering Hyro products through your business. To support retailers and distributors, we now have a dedicated wholesale application process in place.

If you would like to apply, please visit our website and navigate to ABOUT > WHOLESALE, where you can submit your inquiry. Our team will review your application and be in touch to discuss the next steps.

Yes we are always looking to partner with Australian retailers or distributors. At the moment, wholesale is only available within Australia. We’re keeping things local to ensure we can deliver the best service and support to our partners here.

That said, we know heroes live everywhere. Expanding wholesale overseas is something we’d love to explore down the track, so stay tuned.